Refund Policy
Refund & Return Policy – Maney Cards
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Eligibility
To qualify for a return:
- The item must be in the same condition as received
- Unused, unworn, and in original packaging
- Include tags (if applicable)
- Provide receipt or proof of purchase
How to Start a Return
To request a return, contact us at:
- Email: contact@maneycards.site
If your return is accepted:
- We will provide a return shipping label
- You’ll receive instructions on how and where to send your item
⚠️ Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival.
If you receive a:
- Damaged item
- Defective product
- Incorrect order
Contact us immediately with photos so we can resolve the issue quickly.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, plants, etc.)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you’re unsure about your item, feel free to contact us.
Exchanges
The fastest way to exchange an item is to:
- Return the original item
- Place a new order once the return is approved
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to:
- Cancel or return your order within 14 days
- No justification required
Items must still meet return conditions (unused, original packaging, proof of purchase).
Refunds
Once we receive and inspect your return:
- We’ll notify you if your refund is approved or rejected
- If approved, refunds are issued to your original payment method
- Processing time: up to 10 business days
⏳ Note: Your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed after approval, please contact us.
Contact Us
For any return or refund questions:
- Email: contact@maneycards.site
- Phone: +61 426 440 548
- Address: 8 Box Rd, Prestons NSW 2170, Australia